Diseño de un sistema de gestión de procesos basado en la mejora de la calidad de servicio en la empresa Routing Goal Management Corp de la ciudad de Quito para el año 2017

Abstract

The customer is the reason to be in every organization and is the one who should focus the efforts of continuous improvement, each employee from the managers, through the administrative and reaching the operatives, they should know the importance of satisfying the client, Customer is necessary to see him as the main interested in the company growing and demonstrating that it is competent to meet their requirements.

This work had as priority design a management system based on the expectations that the customers of Routing Goal Management Corp had on the services offered by the company and used the results to determine the design of the activities of the organization through the establishment of clear, methodologically defined processes and structured, controlled by management indicators that will lead to continuous improvement in its services.

It seeks to establish a dynamic base in the organization where constant communication with the customer is the vital source and main input in the formulation of current processes and changes that processes require in the future.