Fortalecimiento de la asertividad laboral en el Centro de Especialidades: Salud Familiar Durán, Guayas, año 2017

Abstract

At the Durán Family Health Specialty Medical Center, Guayas province, an action project was developed aimed at providing quality care to the user. The proposal started with the realization of a participatory diagnosis establishing as a central problem the deficit in the labor motivation of human talent. It was evidenced that the center does not have a motivational work program for human talent, does not implement training and dissemination programs on the rights of users and that the human capital of the Medical Center maintains a negative behavior with a deficit in work performance. In response to this problem, an action project was implemented with the implementation of the motivational program of human capital satisfaction oriented to constant training, keeping users informed of their rights and obligations within the institution; This strategy works as a positive feedback system, bringing with it an optimal work performance and satisfaction of the needs in the work environment. It is established that the application of this project will contribute to improve the quality of care in the center.