Optimización del tiempo de espera y atención al cliente, Centro de Salud Central Medik, Milagro, año 2016

Abstract

In the province of Guayas, an intervention project called "Optimization of waiting time and customer service, Medik Central Health Center, Miracle, 2016" was carried out, aimed at improving user care. The proposal began with the participatory diagnosis establishing as a central problem that there is a longer waiting time in customer service, whose causal factors were that the medical appointments were recorded on paper due to the lack of computerized scheduling software; that there was a crossing of medical appointments between the doctor and / or nurse for lack of assertive communication and the waiting room did not supply the demand of users. In response to this problem, an action project was implemented whose purpose was to implement a computerized scheduling system; the results were aimed at reducing the waiting time in the service. The application of this project will contribute to improving the quality of attention to the users of this health unit.