Diseño de un modelo de gestión por procesos para la Cooperativa de Ahorro y Crédito CRECER Ltda. de Loja, año 2014

Abstract

This work is part of a proposed management model processes for Cooperative Savings and Credit GROW Ltda. Loja entity since its inception has been well received and strives to give the best care, so it is seen the need to manage the activities aligned with innovation and development. The model process management aims to standardize and improve administrative processes applied in the services offered by the cooperative, which he will achieve competitiveness, quality and consistency to meet customer needs and come to offer their services to provincial and national levels. It could display the description of the current processes of the cooperative, was not well defined for it could raise a diagram structured processes are there in the cooperative: strategic, operational and support processes and managed to lift the processes macro to standardize them, restructure them and keep track of activities to optimize resources and improve existing processes.