Propuesta de mejora del manual de procesos de la empresa Redime.

Abstract

This research work is a proposal for improvement to the manual processes of the company redeems, located in the city of Quito, has as objective to detect shortcomings in all processes of the organization object of study, modify the shortcomings detected and give employees a manual improved, that allows them to offer to the existing customers of REDIME, quality care, to become a mechanism to retain customers and ensure that these recommended with new users. For the ends of this investigation, a survey was realized to a sample of the workpeople of the company, of whom it obtained information precise about how the REDIME manuals are at present, being detected principally that, they are obsolete and do not define with clarity the functions that each of them must redeem, not to whom to resort in case of doubt. Process manuals were analyzed and the respective progress was established. Finally, the company is offered IT REDIME of an improved process manual thinking about how to optimize resources and tasks to be more productive