Diseño de un modelo de gestión por procesos para mejorar la colocación y servicio de microcrédito en la Cooperativa de Ahorro y Crédito de la Pequeña Empresa de Pastaza agencia Tena

Abstract

This research work is given with the need to establish a model of management by processes to improve the process of micro-credit in the cooperative savings and credit of the small company of Pastaza agency Tena, whereupon the company will be more efficient. After done the analysis identified that the process of micro-credit has activities that are repeat and that do not add value to the process, which affects the factor time. So proposes an approach based on processes by applying tools like PEPSU, worksheet for analysis, the 5W "s+H, Pareto diagram, cause and effect diagram and concludes with the PHVA methodology with which a continuous improvement will be given to the proposal