Diagnóstico de calidad y mejora de los procesos del sistema de gestión de calidad desarrollados en laboratorios clínicos de primer nivel pertenecientes al distrito 11d01- Loja salud basados en la normas ISO

Abstract

The present investigative work is a descriptive and analytical study, whose objective was to carry out a diagnostic evaluation of the QMS applied in the Laboratories of District 11D01, in order to verify compliance with the norm and its requirements, besides identifying opportunities of change that allow finally to elaborate a proposal of improvement that guarantees the quality of analysis in the Laboratories. The study made it possible to detect a significant percentage of non-compliance in the Management requirements with 82%, while partial implementation was evidenced in 8% and 10% of total implementation with the corresponding documentation. Regarding the Technical part: 43% do not implement any requirements, 32% have implemented fully and documented, while 25% is partially implemented. Finally weaknesses of the System in execution were identified, for which action plans were elaborated through an improvement proposal that consents to such implementation, in an adequate and complete manner, whose purpose is the continuous improvement of the QMS based on ISO Standards.