Modelo de gestión por procesos para la Dirección de Capacitación de la empresa ESPE-INNOVATIVA E.P

Abstract

The objective of this research study is to propose a process management model for the Training Directorate of the company ESPE-INNOVATIVA EP, which is dedicated to offering specialized training corresponding to the international certifications CISCO, LINUX and FURUKAWA; in face-to-face and virtual modality focused on administrative, technical, social and strategic knowledge. During its trajectory in the national market it has presented inconveniences in the bureaucratic procedures that block the fulfillment of the activities consequently the final result is affected, therefore, it can not, be fulfilled with the expectations of the client this entails that a timely study with scope in the continuous improvement of the processes.

A management model was determined that allows to improve the times in the activities according to the strategic, operative and support processes, by means of the analysis of the indicators, as a result critical points in the operative processes were obtained, to which the improvement is focused Continues specifically for the degree of priority before the processes that must be more controlled and thus be able to fully satisfy the client by providing an efficient and quality service.