Análisis de la gestión de la calidad, gestión del conocimiento e innovación en las PYMES (pequeñas y medianas empresas) de Quito, en el año 2017

Abstract

The present study was developed using an exploratory-descriptive methodology, with a population of 2309 companies, it was considered a sample of 181 PYMES, as a measurement tool, the Likert scale was applied, as a result, the perception of the companies was obtained, regarding quality management, knowledge management and innovation. The averages obtained, in general terms, showed a high degree of conformity with what was proposed, however, by contrasting the answers with public information available, certain inconsistencies could be evidenced, specifically, in terms of innovation and organizational performance. The study of the processes of the selected company showed a problem that could be symptomatic: there is a focus on the formal aspects, with emphasis on compliance with the requirements of the control entities or certification companies. The identification of this reality and the outline of a proposal for improvement, constitute the contributions that are intended with this study, so that the dimensions mentioned, are incorporated effectively in the administration of PYMES.