Diseño de un modelo de gestión por procesos para la Facultad de Filosofía, Letras y Ciencias de la Educación, de la Universidad de Guayaquil, 2017.

Abstract

Process management contributes with a functional structure that favors the process for the production of objectives that will lead to efficiently obtain the desired results, by designing a process management model for the Faculty of Philosophy, Letters and Education Sciences, of the University of Guayaquil establishes the fulfillment of the objectives of the institution for the benefit of the academic community. In the situational analysis with the University, it was identified that the academic and administrative processes are still complex and do not guarantee true management by processes that improve the quality of the service in education. After the diagnosis it has been determined that the activities developed in each of the areas, the lack of processes, make it difficult to obtain and supervise the proposed institutional objectives and objectives for administrative and pedagogical management. To do this, a process management model was developed where flowcharts are used to detail the processes of student enrollment, educational planning, study-learning and evaluation of learning. Its correct use will contribute to the fulfillment of educational standards in their different dimensions