Estrés laboral crónico en cuidadores informales de los barrios Llano Grande, La Pampa y Marianas de la parroquia Calderón en el año 2017 - 2018

Abstract

This research consisted of identifying the prevalence of chronic stress and its three dimensions (emotional fatigue, depersonalization, low self-esteem) in informal caregivers, in the city of Quito, in the parish of Calderon, during 2017. To carry out what was proposed in the thesis, we started by identifying socio-demographic characteristics and job types, determining the dimensions of chronic stress, identifying general wellbeing and perception of the workload, establishing coping methods, identifying social wellbeing and life fulfilment, and the resilience capability of the informal caregivers. Regarding the methodology used, this was quantitative, descriptive type, no probabilistic sampling of 40 people intentionally chosen. The principle findings show that the result in the higher percentage of Burnout in health professionals is depersonalization, the perception of workload is low, additionally cases of anxiety were detected, the coping methods most frequently used were active coping, adding that the social support for stress is emotional support, showing a high level of life satisfaction and normal level of resiliency.