Análisis de la gestión de la calidad, conocimiento e innovación en las PYMES (pequeñas y medianas empresas) de la provincia de Santo Domingo de los Tsáchilas

Abstract

Abstract: The current research consists of analyzing the Quality Management, Knowledge and Innovation of small and medium enterprises (PYMES) of the province of Santo Domingo de los Tsáchilas. The main objective is to provide with a methodology that complies with all the guidelines of continuous improvement. The study is exploratory - descriptive, using a survey with a Likert rating scale, the sample analyzed was 137 PYMES. Allowing examine management in: leadership, planning, alliances, Human Resources management, learning, processes, continuous improvement, acquisition, dissemination, interpretation, storage and transfer of knowledge as well as the development of innovation in products, processes, and services. The importance of this study lies in the fact that the diagnosis made will allow the creation of competitive advantages, based on the added value of its products, processes or services. In this way, companies in Santo Domingo de los Tsáchilas will be able to achieve a better development, growth and sustainability.