Diseño de un modelo de gestión por procesos para la Empresa Privada DECORAHOGAR S.A., año 2018

Abstract

Abstract:This thesis work is part of the proposal of a process management model for the company DECORAHOGAR SA, which is a company dedicated to the commercialization of sanitary equipment and plumbing material, for which different sources of information were analyzed. In addition, a process map was created whose purpose was to visualize the interrelation of the different processes carried out by the company. The company DECOHOGAR did not have detailed the processes, however, through the investigation it allowed to identify 6 processes, one strategic that is of the administrative management, three operative processes, that are the one of acquisition of merchandise, sales and collection; two processes of support, financial management, accounting management. The process management model aims to standardize and improve the operating processes of the company, which will achieve competitiveness, quality and strength to meet the needs of its customers and provide better services in addition to minimizing errors and loss of means.