Mejoramiento de la calidad de atención en el departamento de salud de la Escuela de Formación de Soldados del Ejército Vencedores del Cenepa durante el año 2018

Abstract

The Health Center of the Escuela de Formación de Soldados del Ejército, is a unit of military health of first level governed under the principles of the Instituto de Seguridad Social de las Fuerzas Armadas, whose mission is to protect the Ecuadorian military staff, their dependents and beneficiaries. Using the logical framework methodology, was identified as the main problem in this health center, the deterioration of the quality of service provided to users. This intervention project, consisted in improving the quality of care in the health center of the ESFORSE, which was raised: training the health staff in the management of the external user, pre-hospital care and emergency regulations, management of the rules of derivation, referral and referral regulations, as well as provide necessary information to patients. Once made and fulfilled strategies, demonstrate an improvement in the quality of health services provided within this unit.