Implementación de un sistema de agendamiento informático para contribuir a mejorar la calidad de la prestación quirúrgica en el Hospital del IESS de Machala

Abstract

Abstract:In the province of El Oro, an intervention project called "Implementation of a computerized scheduling system to help improve the quality of surgical delivery at the IESS Hospital in Machala" was carried out. 2018, aimed at improving customer service. The proposal began with the participatory diagnosis establishing as a central problem that there is a longer waiting time in customer service, whose causal factors were that the Surgical Center did not have a scheduling program for medical appointments, a System had not been implemented. of Agendamiento for programming of Surgeries and the personnel had not been trained in this respect. In response to this problem, an action project was implemented whose purpose was to implement a computerized scheduling system; the results were aimed at reducing the waiting time in the service. The application of this project will contribute to improve the quality of attention to the users of this health unit.