Diseño de un modelo de gestión de calidad basado en la norma ISO 9001: 2015 para el Instituto Tecnológico Superior Juan Montalvo de la ciudad de Loja, año 2019

Abstract

The present research work, entitled "Design of a quality management model, based on the ISO 9001: 2015 standard" has as its general objective Design a management model to improve the services provided by the Juan Montalvo Higher Technological Institute of the city of Loja. The participants were the students, administrative staff and teachers of the institution. The research is descriptive, the technique applied was the survey. determining, that admission to the Institute is adequate, accessible costs, there is leadership in the administration, adequate infrastructure, administrative staff and sufficient teachers, adaptation and use of technological means in an efficient manner, does not have a quality management model. Determining the need to implement a QMS model with a focus on customer satisfaction, leadership, staff participation, management, continuous improvement and fact-based approach for decision making, and meet the expectations of the partners in terms of economic profitability and the clients to receive a better service in this way to ensure compliance with the policy and quality objectives