Diseño de un modelo de gestión de calidad para la empresa Aerosystem Roti CB con base a la norma ISO 9001:2015 en la localidad de Gurb-Barcelona, 2019.

Abstract

Abstract:The purpose of this research was to design a Quality Management System for the company Aerosystem Roti CB based on the ISO 9001: 2015 standard in the town of Gurb - Barcelona. To do this, a bibliographical, descriptive and field approach study has been established as a methodology, in which qualitative and quantitative techniques were applied, proceeding to collect information through questionnaires addressed to the members of the company, in order to obtain primary data that served as a guide for the Design of Quality Management for the company Aerosystem. The results found through the diagnosis of the company, revealed certain shortcomings of the organization regarding the documentary handling of processes. Since, the company lacks structured processes through diagrams or flowcharts that allow having QMS in accordance with the guidelines established by the clients regarding the service they request. In this regard, under the requirements for an effective QMS Model, according to the ISO 9001: 2015 standard, processes related to: organizational context, leadership, planning, support or support, operations, evaluation have been structured under quality manuals of performance and actions of continuous improvement.