Análisis de las prácticas de gestión del conocimiento en la organización Memorial International S.A. sucursal Quito. Año 2018

Abstract

Abstract:This research deals with the analysis of knowledge management practices in a private services company through the case study methodology. Its general objective is to identify knowledge management practices and as specific objectives: to carry out a theoretical framework on knowledge management, conceptualize knowledge management practices and develop a diagnosis of the knowledge management practices of the company under investigation. This work allows us to identify the state of the art of knowledge management through the theoretical foundation of the antecedents, evolution, application, models, cycles and main knowledge management practices of the Latin American and world environment. To carry out the diagnosis of knowledge management practices, a structured interview of eighteen multiple-choice questions was carried out on knowledge management actions or practices and the status of implementation and scope of each one. It was determined that the biggest drawback of the company is the leakage of knowledge. It was identified that the problems of the company are: centralized decision making, knowledge flight and ignorance of the advisability of GC practices.