Diseño de un modelo de Cuadro de Mando Integral para la toma de decisiones, en el centro de apoyo Cayambe de la Universidad Politécnica Salesiana, 2019

Abstract

Abstract:This researching work is to present an Integral Scorecard model for making decisions at centro de Apoyo Cayambe of the Salesian Polytechnic University, which is based on Salesian Education philosophy, it concerns about youth and their training. It wants to improve the user’s service and their needs. The centro de Apoyo Cayambe at the Salesian Polytechnic University is an administrative department that supports the development of learning processes for the distance mode, on line, attendance, which contributes to the role of the integral training activities, related to the Institutional Philosophy contemplated in the Institutional Strategic Plan. This investigation paper has made an external and internal analysis to identify the positive elements in the institution, as well as the negative factors that may affect. Once the factors were identified, they were summarized in a matrix of strengths, weaknesses, opportunities and threats, which can help to recognize some strategies according to the institutional strategic objectives; with these elements, the strategic map is elaborated including these aspects: learning, growth, financial, customers, and internal processes. The strategic guidelines, goals, indicators are defined to evaluate.