Diseño de Propuesta Gestión de Procesos Operativos Internos en el Grupo FAGI año 2018 - 2019

Abstract

Abstract:The following work consists in the design of a proposal of process management, raised by a previous analysis of the operational processes of the company FAGI a company dedicated to commercial distribution. To get the proposal done, the identification, denomination and classification, were previously carried out about all company processes and their variables. To know how the processes are carried out, tools such as the process map and flowcharts were used, which allowed to have an integral view of the processes, responsible for the sequence of activities, and to know the variables of the processes, techniques such us the process sheet and the process record were used. In order to diagnose the processes, the value stream map tool was used, which helped to understand in real time how the processes flow their inconveniences and waste and identify the potential of the improvements The methods used were analytical, deductive, inductive and synthetic. As a result, it was determined that there is a potential for improvement in the operational processes, which were reflected as proposals and improvement projects.