Sistema de gestión de calidad basado en la norma ISO 9001:2015 para la empresa Workforce S.A. de la ciudad de Quito, año 2018

Abstract

Abstract:The objective of the research is to propose a Quality Management System for the Administrative-Financial area based on the ISO 9001: 2015 standard for the company Workforce SA with the aim of improving the responses of its clients, within a framework of compliance with the general and regulatory requirements of generalized application, increase of the satisfaction of its clients, through the improvement of the processes that affect its attention in terms of opportunity, quality and costs. The research was conducted with a quantitative, descriptive type approach with field design. To obtain the necessary information, a survey will be applied that identifies the perception of employees, clients and suppliers about the processes that need to be better. The results will show that the company requires a quality management system fundamentally in the procedures of the administrative leaders of the financial area. It is concluded that the implemented norm also serves to improve the quality of processes that are based on certified international standards.