Aplicación de Lean Management para mejorar los procesos y la productividad de una entidad bancaria italiana

Abstract

Abstract: Currently, process management has become a key element to improve competitiveness in organizations. Among all the forms of process management used in today, Lean Management is one of the most distinguished. In this Degree Work we intend to deepen the knowledge of Lean Management by reviewing its principles, key elements, main tools, implementation methodology, etc. Additionally, to verify the practical application, the present work has focused on a case study, in which defines the standards for the implementation of Lean Management in an Italian banking entity, and analyzes -with the available information- the improvements obtained presumably with said implementation. The work carried out has allowed us to conclude that Lean Management is a form of process management that can be applied to an Italian bank, that the organization has to implement the Lean tools that are most appropriate to its situation and that its application generates a positive impact on the productivity, increases its efficiency and makes a contribution to the improvement of the competitiveness of the organization.