Diseño de un sistema de gestión de la calidad, para la planta de reciclaje del centro de gestión integral en manejo de residuos sólidos de la ciudad de Loja durante el año 2017

Abstract

Abstract:This work aimed at designing a QMS, for the CGIMRS recycling plant in the city of Loja during 2017. A diagnosis was made through the interview technique, QFD matrix to customers, a check list that investigated the level of compliance with ISO 9001-2015 standards and risks; a FODA analysis indicated the mission and organizational vision with corrective and improvement actions. Measurements made established defective process stages during production. The six sigma methodology and the Pareto analysis, determined critical processes with major defects of the recycled products. Then a quality manual was designed under ISO 9001-2015 describing the proposal, the committee, objectives and quality politic, process map, its coding and development, description and characterization. The operating process procedures manual and an implementation plan were prepared. It was concluded that by applying this research, the recycling plant will be able to expand its productive capacity by reducing the waste of solid waste, guaranteeing its customers quality products.