Diseño de un modelo de gestión por procesos para la empresa Ingerfire Cía. Ltda. Quito 2019

Abstract

Abstract:The research project was developed in the company Ingerfire Cía. Ltda., Whose main objective is to design a process management model that allows the elimination of existing deficiencies related to administrative management in the organization, to increase productivity and competitiveness. In order to fulfill this purpose, the main theoretical approaches of renowned authors, regarding management, models and improvement were considered. From a methodological perspective, the study corresponded with a quantitative, exploratory and descriptive approach, applying research methods such as inductive-deductive and analyticalsynthetic. Therefore, a survey was applied as a diagnostic research technique of the current situation of the company, thus determining existing flaws regarding the lack of processes for the functions that are developed in the company, which directly affects its administrative management. Therefore, a process management model was proposed classifying: strategic, operational and supportive; detailing each of them and using the control indicators for their measurement, monitoring and continuous improvement.