Análisis bibliométrico de los sistemas de gestión de calidad-TQM como herramienta de mejora continua en el contexto empresarial año 1990-2019

Abstract

Abstract:This research aims to analyze the scientific production on the total business quality; Use as a bibliometric study of articles during the period 1990-2019, use of a quantitative, descriptive and retrospective study applying tools and instruments in the documentary and digital review of the 774 articles found in the Scopus bibliographic database. Subsequently, the productivity indicators of the authors, the countries, the keywords, the journals and the thematic area can be calculated in order to understand the evolution of this area of study. The analysis shows great interest in research on implementations of quality systems in methodologies that have received little attention in the continuous improvement of the business sector, and should enhance the topics such as leadership, customers, continuous improvement, among others. The study concludes with an examination on the future lines of high potential research that sustain the management of total quality in companies that can be efficient in knowledge management, among the interest group in order to create policies that the capacity for a gradual and constant increase in the quality of companies.