Diseño de un modelo de gestión por procesos para el departamento de crédito y cobranza de la empresa Italimentos Cia. Ltda., en la ciudad de Cuenca, año 2019

Abstract

Abstract:The study includes the design of a model for the administration of processes of the company ITALIMENTOS Cia. Ltda. In the credit and collection department whose objective was the development of the processes. He analyzed the functions of the Credit Department through a quantitative-descriptive cross-sectional investigation in the year 2019, characterizing the dimensions of the phenomenon of credit and collections; all staff in this department were included. The instrument to obtain the information was the survey. The results of the study show the lack of standardization in administrative procedures, weaknesses in policies regarding collections and some operational problems. As a solution to these shortcomings, each process will be defined and translated through flowcharts to recognize the activities and identify those processes that need optimization; In addition, responsible, scope and necessary supplies for the development of each activity were necessary. Finally, indicators we established that evaluate the fulfillment of the organizational goals and ensure the decision making convenient for the company.