Evaluar las prácticas de gestión de conocimiento en el Gobierno Autónomo Descentralizado (GAD) de la ciudad de Tulcán, año 2019.

Abstract

Abstract:The main objective of this research was to evaluate knowledge management practices in the Decentralized Autonomous Government (GAD) of the city of Tulcán. A theoretical framework was made to understand the concept of Knowledge Management in organizations, currently this current is considered very important in the development of public administrations because it allows this entity to develop in a better way; In the same way, knowledge is an essential part of the interest of companies, since it is a substantial way that produces benefits, innovates and continuously maintains organizational development. A diagnosis of the Knowledge Management practices of the municipality under study was also prepared, for this purpose a methodology was determined that allowed obtaining and collecting the most relevant information through research instruments such as an interview and a survey. Among the results that stand out the most are the three most important knowledge management practices in the public organization analyzed, the basis for the proposal of the improvement proposal, the approach of strategies in relation to the most important practices such as: Customer Relationship Management ( CRM), Best Practices and Enterprise Resource Planning (ERP)