Modelo de gobernanza de TI para capturar necesidades de requerimientos de los interesados utilizando como estrategia la co-creación.

Abstract

Abstract:By conducting an analysis of some of the IT governance frameworks, the framework proposed by COBIT 2019 is selected, which is one of the most up-to-date frameworks and can be implemented more easily due to the large amount of information that gives us. This frame of reference is applied a co-creation strategy, in order to consider the requirements of internal and external agents, the same as many of the time are not taken into account in the process of optimization and improvement of processes. For this a web application was developed, the same one that will be in charge of interacting with the agents involved, who have information regarding each selected process for optimization. In addition, the web application will be responsible for storing all the information generated in a database and then performing the reports and sample of results of the evaluation processes. From these results can be evaluated based on the metrics of the developed IT governance model, the level of maturity achieved by the selected processes.