La satisfacción de las necesidades y expectativas del usuario en el conjunto residencial El Dorado perteneciente a la urbanización privada Estancia del Río , barrio Amable María de la ciudad de Loja

Abstract

Abstract: This case study seeks to demonstrate a lack of control and compliance with the rulesurbanism and municipalities inrelationship with the planning of residential complexesin the specific case of the city of Loja, whenstudying the residential complex "El Dorado".All housing complexes are developed for thepurpose of complying with basic principles of habitability;the objective of this work was toevaluate the quality of the architectural urban design of the dwellings that make up thewhole,to determine how they work and how the inhabitants feel within them,in order to know whether or not they meet the needs and expectations of users.A methodology was applied in which a directinteraction with the residents of the dwellings was sought allowed to obtain information that is of the utmost importance.The contribution of this work is given thanks to the information collected as it has helped toidentify the positive and important aspects to consider when designing a residential complex; it was also determined thatnon-compliance with municipal regulations triggers problems related to the develoment of users within anenclosed space.