Modelo de la metodología 5s en servicios estudiantiles UTPL y su relación con la satisfacción de calidad de servicio a los estudiantes, año 2019

Abstract

Abstract: This project was developed at the Private Technical University of Loja, specifically inthe area of student services, a relationship of the services and satisfaction perceived by the students was established as it could also be determined through a survey carried out to all the staff of the student area and information collected previouslythat there are difficulties in handling documentation, as well as the lack of identification of the processes to follow, among other points which is necessary to establish a system in which to help improve the service. Having said this, the 5s methodologywas proposed, since it is a system in which it manages to continuously maintain a culture of classification, order, cleanliness, standardization and discipline within a work area. It must be taken into account that this method is very easy to apply,and the results would be obtained in a short term since it is not very complex as it had already been mentioned before. We conclude by saying that by implementing the 5s methodology, improvements in the processes can be obtained by implementing each of the phases that this method has, as well as evaluating its compliance every specified time.Keywords.