Gestión de la calidad total en las empresas del sector textil de la ciudad de Guayaquil

Abstract

Abstract: The purpose of this research is to carry out an analysis of the quality management of textile companies in the city of Guayaquil in 2019. The research uses the descriptive, cross-sectional method, with a sample of 58 textile companies registered with the Superintendency of Companies, Securities and Insurance of the city of Guayaquil. The results obtained demonstrate two situations, the first the characteristics of the companies and the second, the quality management by them. In the first instance, the age of the companies denotes that they are mature with years of positioning and that they do not have quality recognition, which directly affects a foray only into the national market. It was evidenced that processes of improvement in quality factors are carried out empirically, so it is necessary to reinforce processes. Based on the described, a proposal based on the creation of a consulting and advisory company was designed so that they know and initiate the process of implementation of the ISO 9001: 2015 quality standard.