Análisis de la contribución de las capacidades organizacionales y de los factores del talento humano, para la innovación y la competitividad de las PYMES del Ecuador

Abstract

Abstract:To carry out this work, a sample of 60 companies was applied in the city of Cuenca, the same that due to the global pandemic by COVID-19 had to be carried out through digital means, a descriptive methodology was also applied to study each one of the proposed variables in which, through telephone calls and video calls, it was possible to collect valuable information about SMEs and learn more closely, those details that are unknown within the organizations. Managers agree that most SMEs do not have human resources departments and that they do not have good internal communication. What SMEs should implement are training and incentives within their improvement plans, so that in this way staff feel satisfied and want to improve. Finally, results were obtained from which they were analyzed through graphs and tables with their respective interpretation and in the same way through a matrix a case was selected to apply it in an SME, which was taken to the company Indumot SA as a choice due to having a greater openness about the information.