Innovación bancaria en la provincia de Loja, enfoque en los corresponsales no bancarios en el cantón Sozoranga al año 2019

Abstract

Abstract:This research work presents the study and perception of banking innovation with a focus on non-bank joint controllers (CNB) in the Sozoranga canton, Loja province, year 2019. For this, information was collected through user surveys of the Economically Active Population of the canton Sozoranga, taking 330 people as a sample, in order to measure their perception regarding the use of non-bank co-managers. To obtain the results, once the surveys were collected, the SPSS program was used to tabulate and then Adanco to measure perception, where it could be seen that 85% of the respondents stated that using a CNB has allowed them to be included in the financial system and that in turn it has been easy, beneficial and helpful for them to use such services; On the other hand, 15% argue the opposite, in conclusion the respondents responded favorably, making it clear that the use of the CNB is allowing financial inclusion.