Diseño de un modelo de gestión de procesos en la empresa CATERINGING

Abstract

Abstract: The purpose of this work is to design a process management model for the company "CATERING ING", a company dedicated to the elaboration and distribution of food for different institutions, which presents shortcomings and delays both in production and in the delivery of orders, generating dissatisfaction among customers. The real situation of the company was diagnosed, using the methodology of exploratory and descriptive research, with the application of observation instruments in the occupational field, check list in the form of an interview with workers and a survey of potential customers of the company, resulting in the lack of process management, lack of control through indicators, lack of documentation of activities and therefore competitive disadvantage in the market; These are the causes of delays in production and delivery times within the company "CATERING ING". This research concluded with the need to design a process management manual, which allows a continuous improvement in productivity, service quality and fluidity of the company's operational activities.