Identificación de los factores de riesgos laborales, psicosociales en trabajadores de una cadena de tiendas de autoservicio, producción de alimentos, comercio y ferretería del sector Norte, Centro y Sur de la ciudad de Quito durante los años 2021 - 2022

Abstract

Abstract: This research work analyzes the psychosocial risk factors in male and female workers of self-service chain stores in the city of Quito. Whose focus is quantitative. Investigation design is non experimental, transversal, exploratory and descriptive. For this, a sample of 40 ecuadorian and foreign people were chosen, to whom the Ad Hoc questionnaires were applied; Maslach Chronic Work Stress Inventory (MBI-GS); Maslach and Jackson (1986); Copenhagen Psychosocial Questionnaire (CoPsoQ-III); Psychological capital questionnaire (PCQ), Depression, Anxiety and Stress Scales (DASS-21); UCLA Loneliness Scale and Resilience Scale (RS-14). The results show that the foreign personnel presented high perception of discrimination, lack of support from their colleagues, high pressure in time and pace of work, high emotional exhaustion, and it was also found that a minority group presents extremely severe anxiety. While the national staff showed only high job insecurity. However, there are risks that are not yet a problem but that must be alerted, such as work time and pace, emotional demands and social support from colleagues. As a whole, workers presented high levels of psychological capital, low levels of depression, high perception of loneliness and high resilience.