Gobierno Abierto como Modelo de Gestión para fortalecer la transparencia y participación ciudadana impulsado por el Gobierno Autónomo Descentralizado Municipal de Zaruma, periodo 2023 - 2024

Abstract

Abstract: Citizen participation and transparency within the public administration have become a fundamental part of a government to be open and accessible. In this research, the main objective was to know and evaluate the perception of officials of the Municipal Decentralized Autonomous Government of Zaruma and citizens, in relation to transparency and citizen participation. The methodology was exploratory, descriptive with a quantitative approach, employed for data collection and information gathering. Research tools such as surveys, applied to citizens, to a sample of 361 people and interviews were conducted with two officials from the Zaruma Municipal GAD. The result of the analysis shows that, despite having different mechanisms for citizen participation, the Zaruma Municipal GAD should provide adequate follow-up and facilities so that citizens feel confident of being heard, since they are dissatisfied with respect to transparency and citizen participation. In conclusion, the GAD Municipal should strengthen citizen participation through the creation of an office to provide advice on user requirements.