Análisis de la contribución del desaprendizaje organizacional, gestión de la calidad y desempeño de las empresas en Ecuador, Cuenca, sectores: K, L, P

Abstract

Abstract: The study analyzed the contribution of organizational unlearning, quality management and performance in SMEs in Cuenca, Ecuador, in sectors K, L and P. The research It is exploratory and descriptive, inductive-deductive and analytical methods were used. applying a questionnaire of 62 questions to 35 SMEs. The theoretical foundation allowed diagnose and propose strategies to improve quality and business performance. HE highlighted that senior management obtained an average rating of 4.55, evidencing openness to new ideas and ways of working, aimed at business development through a Effective communication between teams and management. The strategies designed include encouraging a culture of continuous learning, training and staff development, with objectives clear and evaluations of indicators adapted to the needs of the companies of these sectors. These actions seek to optimize processes and achieve objectives organizational.