Inteligencia artificial como herramienta de transformación en la administración pública.

Abstract

Abstract: This research explored the potential of artificial intelligence (AI) to improve administrative management in the Municipal Autonomous Decentralized Government (GAD) of Azogues, Ecuador, where no AI tools are currently employed. Using a methodology that combined quantitative and qualitative approaches, citizen surveys were conducted to identify their perceptions of administrative procedures and interviews were conducted with key officials to analyze the capabilities and limitations of the GAD. The results revealed that procedures are perceived as slow and complex, while officials highlighted the need to modernize repetitive processes. While there are currently no AI implementations, it was determined that tools such as chatbots for routine queries and predictive analytics systems could improve response times and optimize services. While there are currently no AI implementations, it was determined that tools such as chatbots for routine queries and predictive analytics systems could improve response times and optimize services. Resistance to change and lack of knowledge about technological skills are challenging, to address which training and long-term investment are necessary. In summary, it is found that AI has the potential to revolutionize public administration, but only if the above barriers are removed.