Mejora del proceso de graduación de la carrera de derecho de la Universidad Técnica Particular de Loja

Abstract

Abstract:The purpose of this paper is to design an improvement proposal for the graduation process at the Universidad Técnica Particular de Loja. To this end, an AS-IS process diagram was developed, identifying bottlenecks and calculating the total cycle time. Through value chain analysis, it was determined whether the activities within the process added value to the institution. However, repetitive activities that did not generate value were identified. The BPMN methodology allowed the process flow to be represented clearly and understandably. With the support of Bizagi Modeler software, an AS-IS diagram was developed as a basis for analysis and the identification of improvement opportunities, followed by the design of the TO-BE process diagram. Time tracking was key to determining the duration of activities, including downtime and task changes. Based on the information gathered, the TO-BE diagram was designed, incorporating improvements aimed at optimizing the workflow. As a result, the improvement proposal proposes a more efficient graduation process.