Diseño y desarrollo de un modelo de procesos para la gestión eficiente de documentos. Caso de estudio: Servicio Ecuatoriano de Capacitación Profesional (SECAP)

Abstract

Abstract:The thesis presents the design and development of a process model aimed at efficient document management within the Ecuadorian Professional Training Service (SECAP). The project is based on the TOGAF methodology, covering all its phases from preliminary architecture to implementation. This approach allowed the structuring and improvement of internal document processes, aligning them with the organization's needs and ensuring greater operational efficiency. The prototype of the solution was developed using the Figma tool, which facilitated the visualization of the design and interaction with the user. During the information-gathering phase, existing documents and comparable process models were analyzed, which was crucial in constructing a model tailored to SECAP s specific needs. Furthermore, a data model was developed to serve as a technical foundation when the full application development is pursued, allowing for a more agile and structured future implementation.