Propuesta para la implementación de un sistema de gestión de calidad ISO 9001:2015 en una empresa reencauchadora de llantas

Abstract

Abstract: This work presents the implementation of a Quality Management System (QMS) based on the ISO 9001:2015 standard and the Ecuadorian Technical Standard INEN 2582:2011, which establishes the requirements for the retreading process. The requirements and proposed methods for compliance are detailed. In the organizational context, the company's current situation was analyzed, identifying beneficial and detrimental factors. In the initial diagnosis, compliance with the standard was evaluated, and the retreading process was documented. In leadership, a quality policy and an organizational chart were established. In planning, a risk matrix, the Deming cycle, and a Gantt chart were developed. In support, existing and missing machinery was identified, along with a proposed maintenance matrix. In operation, Anferpal was compared to a certified company, verifying traceability and proposing a matrix detailing tire characteristics. Finally, in performance evaluation, an internal audit matrix was designed.