Chatbot para atención al cliente de la farmacia Vanguardia.

Abstract

Abstract: Currently, companies need a means of communication that allows customers to obtain answers in a simple way and conversational interfaces generate this communication bridge. Technology has made it possible to take this step and in recent years artificial intelligence has become the protagonist. A chatbot is a software that simulates a conversation, acting as a human assistant, satisfying the needs of the user. In this thesis, a chatbot was developed for customer service at the Vanguardia pharmacy called Vangui, with the purpose of efficiently answering users' questions about the price of medicines and scheduling appointments, improving the pharmacy's operations and at the same time obtaining customer satisfaction, obtaining customer retention, increased sales and a better reputation. For the development of the chatbot, the Dialogflow platform was used with integration to Telegram and an interconnection with the database through an SSH tunnel. Finally, functionality tests were run to validate performance and a usability analysis of the chatbot was carried out, validating that users would use it without problem.