Integración de la Gestión del Conocimiento en la sociedad 5.0: Estrategias para optimizar la innovación y sostenibilidad en las organizaciones

Abstract

Abstract: In a technological era that faces challenges in adapting to change at this stage of the 21st century, this research analyzes how Quality Management (KM) facilitates the integration of organizations into Society 5.0. A case study was conducted with the company Tikee, located in the city of Loja, Ecuador. With the ability to promote innovation and sustainability. With the help of semi-structured and previously validated interviews, analyzed by the narrative method, we seek to identify the barriers represented by the lack of procedures and the dependence on tacit knowledge, and the facilitators represented by committed leadership, adaptation to change and the use of technological tools. With the participation of Tikee's personnel, it can be seen that, if KM is implemented correctly. It allows changes to be made with technological tools, adapting to Society 5.0. By integrating KM with emerging technologies and sustainable practices, organizational competitiveness is improved and companies are aligned with human well-being. Market needs are met as a result of ethical automation, human-machine collaboration and sustainability.