Diseño de un modelo de gestión por procesos aplicado para la empresa Cleaning Services Vallejo CLESERVA S.A. ubicada al sur de la ciudad de Guayaquil durante el año 2023

Abstract

Abstract: The general objective of this study was to develop a proposal for a process management model for the company Cleaning Services Vallejo Cleserva S.A., in the city of Guayaquil, during the year 2023. The methodology applied was descriptive with a quantitative approach, supported by surveys aimed at all operational and administrative personnel (19 collaborators), complemented by documentary review and deductive, inductive, analytical and synthetic methods. Among the main findings, processes executed without standardization, deficiencies in interdepartmental communication, and the absence of formal protocols that limit redundancies were identified, which has generated operational inefficiencies. Based on the diagnosis, a process-based management model was designed that structures the procedures into three levels (strategic, operational and support), incorporates technical sheets, flowcharts, managers, indicators and supervision instruments. The proposal promotes a culture of continuous improvement, clarity in roles, traceability of tasks and institutional strengthening, allowing a more agile and efficient response to the demands of the service sector.