Diseño y aplicación de un modelo pedagógico para manejo de aplicaciones móviles como Facebook, Instagram, WhatsApp y X (anteriormente Twitter) dirigido a adultos mayores, mediado por sus nietos

Abstract

Abstract: The aim of this study was to design, implement, and evaluate a pedagogical model for managing mobile applications (WhatsApp, X, Facebook, and Instagram) aimed at older adults, mediated by interaction with their grandchildren, in order to improve digital skills and promote intergenerational communication. The research was conducted using a quasi-experimental approach, using a non-probabilistic convenience sample of seven older adults living in the urban area of Loja. Ad hoc instruments and validated scales were used to measure attitudes toward ICT, technology acceptance, application use, and quality of family communication. The results showed significant improvements in digital skills, especially in groups with professional support and intergenerational mediation. Interaction with grandchildren boosted motivation and strengthened emotional bonds, although in some cases it did not guarantee complete technical mastery. It is concluded that the pedagogical model designed is effective for the digital literacy of older adults, highlighting the importance of struct d mediation and strengthening the pedagogical skills of intergenerational mediators.