Inteligencia emocional del profesional de enfermería que labora en áreas hospitalarias: Revisión Narrativa

Abstract

Abstract:Introduction: Emotional intelligence allows professionals to effectively manage stress, allowing them to remain calm in difficult situations and avoid emotional exhaustion (Burnout) during their work performance. By improving the nurse-patient relationship, emotional intelligence allows nurses with high EI to establish meaningful connections with patients, helping them understand and respond appropriately to emotional needs. Methodology: the bibliographic search method was used to prepare this narrative review, facilitating the evaluation of validity in the research. The bibliographic search in six databases PUBMed, BVS, Scopus, Google Scholar, WEB OF SCIENCE and Clinical Key. Results: significant and direct relationships were found between emotional intelligence and work stress, so low levels of Burnout are associated with obtaining well-being and job satisfaction; The existence of a moderate positive relationship between resilience and emotional intelligence allows the professional to manage emotions in situations of high emotional demand. Conclusion: adequate understanding of EI strengthens the emotional and perceptual response skills of professionals, contributing to improving the quality of care for patients.