Determinación del índice de satisfacción e implementación de técnicas participativas en plan de capacitación en seguridad y salud laboral en la empresa Gaona Carrión Castillo Gaocas S.A, Machala.

Abstract

Abstract: The purpose of this study was to determine the satisfaction index of the workers of the Gaona Carrión Castillo GAOCAS S.A. Company, with respect to occupational health and safety training, and to propose a training plan based on participatory techniques with an andragogical approach. Through the application of a structured questionnaire, an average satisfaction index of 96.32% was obtained, highlighting dimensions such as the clarity of the instructor and the applicability of the content. However, methodological weaknesses and the lack of a structured training plan were also identified. It was evident that, although the training received was well valued, since it was developed without active techniques, its effectiveness in behavior modification is limited. Therefore, a plan is proposed with participatory strategies focused on meaningful learning of the adult worker, aligned with andragogical principles and supported by scientific evidence. It is concluded that the new plan will strengthen the preventive culture, improve the transfer of knowledge to the workplace and allow its impact to be systematically evaluated. Its implementation is recommended together with the training of facilitators and continuous evaluation of results.