Análisis de la métrica de estado abierto caso de estudio en el Gobierno Autónomo Descentralizado Municipal del cantón Chinchipe en el período 2023-2024

Abstract

Abstract: Through an exploratory and descriptive research, with a mixed approach and a documentary and field design, we were able to analyze Open State metrics techniques in the case of the Decentralized Autonomous Government of Canton Chinchipe. Through interviews with officials, the mayor and of citizens in general, bottlenecks were identified in key administrative processes, such as cadastre, accountability and tax collection, as well as a limited capacity for citizen participation with the institution. However, the results revealed a high citizen willingness to accept this metric, which constitutes a key and applicable opportunity to improve citizen attention. The study concludes that the Open Government metric can significantly improve administrative efficiency and user satisfaction if accompanied by transparency, investment in urban and rural infrastructure, and additionally complemented with inclusive strategies for citizen participation and the institution. This work provides valuable empirical evidence for future public policies aimed at transparency in urban local governments and in rural contexts.