Chatbot para responder preguntas frecuentes sobre el uso de la aplicación web reclamos de LoxaSoluciones

Abstract

Abstract: The objective of this thesis is to develop a chatbot designed to answer frequently asked questions about the use of one of the web applications for complaints from the company LoxaSoluciones. The Google Dialogflow platform is used to provide real-time answers to users' questions about the products they wish to make a complaint about, as its use will provide effective solutions to address the challenges mentioned above. The use of a properly designed chatbot is useful in automating user support, as it answers the most frequently asked questions that users have, allowing the human support team to focus on more complex tasks. Likewise, the virtual assistant will be available 24/7, providing adequate attention to your customers at any time. As a result of the chatbot's usability analysis using the SUS scale, it scored 87.67%. This result highlights the ease of use and user satisfaction with the chatbot, meeting the proposed objectives.