Percepciones sobre la rotación de los funcionarios del nivel jerárquico superior en el desempeño laboral de los servidores de la Dirección Distrital 11D07 Macará Sozoranga Educación, 2019 - 2023

Abstract

Abstract: The stability of hierarchical leadership is crucial for the efficiency and continuity of processes in Public Administration. However, the Macará-Sozoranga District Education Directorate (11D07) identified a high turnover of senior-level officials during the period 2019-2023, generating an institutional problem that impacts productivity. This study aimed to analyze the perceptions of the Directorate's employees regarding the turnover of their leaders and the influence of this phenomenon on their job performance. A quantitative, descriptive, and analytical approach was adopted, applying surveys to the population of employees and educational leaders using a Likert scale. The results revealed that staff perceive hierarchical instability as a factor that increases uncertainty, reduces motivation, and affects the quality of processes. A significant negative correlation was established between the perception of instability and performance. The main contribution of this work lies in providing empirical evidence in the local context that justifies the need to design effective talent and knowledge retention policies to mitigate the impact of turnover in the public service.